T-Mobile Woes

 Posted by at 12:25 am  Nick's Blog
Jun 202023

I noticed when we got up Thursday morning that our T-Mobile 5G Internet hotspot was not working. I figured that it probably had something to do with the storm we had overnight and that it would come up eventually. It never did, so about 5 PM I called T-Mobile’s customer service number and spent over an hour dealing with somebody whose English was almost impossible to understand. If I hadn’t had it on speakerphone and Terry sitting next to me to try to help translate, I would not have known what the hell she was saying.

The long and short of it was that the device needed to be replaced, and they could send me one, which would not arrive until sometime next week. I asked if I could just take it to the T-Mobile store in Northport, where we got it and turn it in for a replacement, and she said we could. But since it’s a half-hour drive at least, I decided to call first to be sure they had a replacement in stock. The rather rude lady at the store told me that no, they didn’t do that, and she didn’t care what customer service said.

Frustrated, I called T-Mobile’s customer service number back, and this time connected with someone obviously in this country who spoke perfect English. It may have even been her first language. 😊 I apologized in advance for being frustrated and explained my situation, and she put me on hold and called the store in Northport, were they also told her they didn’t care what company policy was, they are a franchise store and they were not going to do it. She came back on the line and apologized, told me she had made a notation of their rudeness to pass higher up the chain of command, then told me she had also called the company store in Tuscaloosa and arranged for them to exchange the device for me.

That’s even farther than the Northport store and I wasn’t sure we would make it in time, but she told me that they knew I was coming and they would have it ready for me and be waiting for me. And sure enough, when I got there the manager and a gentleman working there had everything ready for me and it was a simple case of handing them the old device and them putting the SIM card in the new device and I was out the door.

You would think that would be the end of story, but you would be wrong. Back at home it quickly connected to the internet but kept rejecting our password. That took another half hour of frustration to get figured out, but thanks to Terry, we got it done.

Well, kind of. Both of our phones and our two computers in our office, which is two rooms away, connect just fine. But my other laptop and our smart TV, both of which are in the living room where the hotspot is located, won’t connect. No matter how many times we try, both give us a message “Cannot Connect To Network.” I have tried all of the usual things like rebooting the device to no avail. So yesterday I called customer service, got somebody else I could not understand, and was told to give it 24 hours to “settle in” and try again. Yeah, that ought to work even if it hasn’t settled in in the last 96+ hours.

And finally, here’s a chuckle to start your day from the collection of funny signs we see in our travels and that our readers share with us. Suddenly I’m not so hungry anymore.

Thought For The Day Never fear failure from trying, but always be terrified of regret for not trying.

Nick Russell

World-Famous, New York Times Best Selling Author, and All-Around Nice Guy!

  6 Responses to “T-Mobile Woes”

  1. I’m sorry to read about your trials and tribulations, but your dealings with T-Mobile convinced me to stick with Verizon. And the serious weather conditions recently have reinforced my decision to live as a full-time RVer. Your determination and Terry’s talents make reading your blog posts, first thing each morning, a must!

  2. I don’t know if it will work with T Mobil but with AT&T I ask (nicely) for someone in the US, or “stateside”. It has helped. So frustrating!!

  3. Nick.
    I also have T-Mobile home internet. Had to get replaced once. Only corporate stores can replace on-site. I also got this fan to keep it cool. These are known to run hot and the fan helps with connectivity issues.

  4. I thought I’d try T-Mobile home internet. Got it and it didn’t work for me. Asked to cancel and they said we will send you a return ticket label. Never happened. After about 5 calls and the regional Tampa supervisor for Florida getting involved I finally was able to return it. Short story , after the account was closed they claimed no way to send me a mailing ticket and none of the stores including 2 company ones would take it or help ! Finally called the supervisor while standing in the company store and got rid of it. But ember he was a pita . Absolutely the worst customer service I’ve seen. Cell companies are not known for good service and I can attest to it but t mobile takes the prize. Hope you get your issues resolved!

  5. When my original cell company merged into T-Mobile, I moved to Verizon. I upgraded my phone, acquired an iPad (which we use as a hotspot) and cut my monthly bill in half!

  6. I feel for you!
    Internet is like a car. Wonderful when it works, but a big hassle when it doesn’t. My son-in-law had to handle my hook-up because there was one of those code squares to scan on one’s phone to register. I only have a simple ’emergency’ type phone incapable of anything other than phoning or using SMS. Thank goodness he was handy! Good luck with your continuing T-Mobile saga…

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