We waited over two weeks for La-Z-Boy to send a technician out to fix a recliner that’s entire plastic gears fell apart, which I wrote about in my blog post, The Lou-Z-Boy Blues. That was scheduled for yesterday morning between 8:30 and 10:30. At 9 o’clock, I received a call telling me that the technician was on his way, but he didn’t have all the parts necessary to fix it because their extended warranty department had not authorized everything, and they would have to make a second trip out in another two weeks to fix the rest of it. But if I paid $35 for the service call instead of using my warranty, he could fix it all at once. Huh?
How frustrating is that? I’ll tell you how frustrating it is. It’s darn frustrating! And I let the person I was talking to on the phone know that.
I had calmed down a bit by the time the tech arrived, and apparently, he had been on the phone with the office because he said that he was going to see what he could do for me. As it turned out, he was not able to fix the original problem, the powered headrest, because they had sent the wrong parts. However, he did have the parts to fix the reclining mechanism, which is what they told me would have to be done on the second trip.
He tore into the chair and shook his head when he saw the broken plastic gears and said that they had been a problem since the day they started using them, and now La-Z-Boy is finally switching back to metal gears, which they should have done all along. I asked him how many of the chairs with the plastic gears broke, and he said every one of them had or would. I guess their experiment in trying to cut costs by using plastic junk cost them more money than they anticipated.
So anyway, now the tech is supposed to come back on the 22nd to replace the motor for the headrest. I think he was just as frustrated as I was, having to make a second trip all the way here from Orlando.
A couple of hours after he left, I got a call from the manager of the store where we bought the recliner, apologizing for all the problems and telling me that she wanted to make it right and could give me a discount if I wanted to come and buy another chair. I told her I would never buy another La-Z-Boy product again, and if even if I was foolish enough to do that, my wife would probably divorce me.
And finally, here’s a chuckle to start your day from the collection of funny signs we see in our travels and that our readers share with us.
Be sure to enter our latest Free Drawing. This week’s prize is an audiobook of Gone The Next, the first book in my friend Ben Rehder’s Roy Ballard mystery series. Ben is one of my favorite authors, and if you aren’t a fan yet, you will be after reading any of his books. To enter, click on this Free Drawing link or the tab at the top of this page and enter your name (first and last) in the comments section at the bottom of that page (not this one). Only one entry per person per drawing please, and you must enter with your real name. To prevent spam or multiple entries, the names of cartoon or movie characters are not allowed. The winner will be drawn Sunday evening. Note: Due to the high shipping cost of printed books and Amazon restrictions on e-books to foreign countries, only entries with US addresses and e-mail addresses are allowed.
Thought For The Day – Saying a girl is asking for it by not wearing enough clothes is like saying I can beat your head in with a baseball bat because you aren’t wearing a helmet.
Nick Russell
World-Famous, New York Times Best Selling Author, and All-Around Nice Guy!
We have ordered/purchased 3 BEST recliners from local furniture stores for in our motorhomes. They look similar to the Lazy Boy, but the Lazy Boy would not fit both Terry and I. The Best chairs do. . . believe it or not. . . they fit us both. I am 5′ and Terry was 6’2 and 220 lbs. We replaced one of the jacknife sofas when we bought our Phaeton new and put in two Best recliners. We used them both daily and they never broke or needed any kind of repair. When I sold my Phaeton a year ago, they were still in it, 15 years later, and still in excellent working condition.