In a blog post a few days ago I told you that the powered headrest on my La-Z-Boy recliner had stopped working. I called their service department and was referred to the extended warranty company, who said they would send out a replacement motor, and when it arrived I would have to call again to have them schedule a technician to come out and install it. A couple of days ago a package arrived, but it wasn’t any kind of motor, it was two pieces of plastic labeled Left and Right Swivel Assembly. I called La-Z-Boy and they said yes, that’s what I needed, not a motor. I’m not sure how they determined that, since nobody has looked at it, but at any rate they scheduled a technician to come on February 11th to fix it.
This isn’t the first time I’ve had a problem with the chair, as I wrote the other day. The operation has been clunky since the day I got it, and when I called their service department, they said it was normal and it would “wear in.” It’s only got clunkier over time. A couple of years ago, I wrote a blog post about the remote control not working and being stuck in the chair. Thanks to the extended warranty we purchased, they did send a replacement power cord for the remote control, and that seemed to solve that problem.
Then when I sat down in the chair yesterday and pushed the button to recline it, it lurched and there were some loud snapping noises, and it just stopped working. It wouldn’t move in any direction, so Terry and I turned it upside down and this is what we found. Half of the plastic mechanism that seemed to operate the recliner had shattered into pieces, and a bunch of grease or oil had been dumped on the carpet.
It looks like it came from this area, where the horizontal bar is.
So now I have a bag of broken parts, and I will be calling La-Z-Boy first thing this morning to raise holy hell. Yes, they will fix it under the extended warranty, but that’s not the point. Whatever happened to quality control? Whatever happened to pride in your products? I guess those days are long gone. I told Terry last night, and she agreed, that even after they fix the chair under warranty, I might just buy something else and give this to somebody who wants to deal with the constant problems.
On a happier note, my pal Bobbi Holmes just released The Ghost and the Church Lady, the 29th book in her wonderful Haunting Danielle series about a bed and breakfast on the Oregon coast that is haunted by a previous owner who died long ago. Bobbi’s writing is always great, and I would love to sit down in my recliner and read her new book. But we know that’s not going to happen right now, don’t we? Order your copy of The Ghost and the Church Lady today. Better yet, if you are not familiar with Bobbi’s work, order every book in the series. You’re going to anyway once you get hooked, and you will. Don’t believe me? The first book in the series, The Ghost of Marlow House, is free on Amazon. Check it out!
And finally, here’s a chuckle to start your day from the collection of funny signs we see in our travels and that our readers share with us. I guess somebody needs bail money.
Be sure to enter our latest Free Drawing. This week’s prize is an audiobook of Watching Over Me: A Psychological Thriller, the first book in the heart-racing Crime After Crime series by M K Farrar and M.A. Comley. Trust me, this British crime writing duo know how to keep readers on the edge of their seats from the first page to the last! To enter, click on this Free Drawing link or the tab at the top of this page and enter your name (first and last) in the comments section at the bottom of that page (not this one). Only one entry per person per drawing please, and you must enter with your real name. To prevent spam or multiple entries, the names of cartoon or movie characters are not allowed. The winner will be drawn Sunday evening. Note: Due to the high shipping cost of printed books and Amazon restrictions on e-books to foreign countries, only entries with US addresses and e-mail addresses are allowed.
Thought For The Day – If we’re ever in a “Don’t laugh” situation, you probably shouldn’t look over at me.
Nick Russell
World-Famous, New York Times Best Selling Author, and All-Around Nice Guy!
Don’t hold your breath waiting for any kind of satisfaction from the company. Lazyboy’s quality has gone to hell. We bought a houseful of furniture from them two years ago when we retired to Florida and have had nothing but problems. Seams splitting on sofa cushions, 2 power recliners that broke more than once, a loose leg on and end table that split, and a table leaf that dos not fit right and leaves a gap when we use it.
Buy from Ashley next time. They still build good furniture.
That sign would be funnier if I didn’t have a friend who did that. The man just couldn’t stop embezzling. He just got the workhouse the first time but he was pretty sure he was gong to prison the second time so he sold everything before being sentenced.