As I’ve shared here before, back in June I ordered a new 2022 Ram Laramie pickup. At the time, I was promised a delivery date from late July to sometime in mid-August. Of course the chip shortage and shortages of other materials put that way behind schedule, which is no fault of the dealership, and I understand that. About three weeks ago, I got an e-mail from Ram’s customer service department saying congratulations, my new truck would be arriving soon. But as of Friday morning they had still not started production.
When I ordered it, I was told that a couple of options from the 2021 model year that I wanted were not available on the 2022 models. But Friday, I found out they were supposedly available. I checked online, and according to Ram’s online customer service advisor, I could have the dealer modify the order since they had not started production yet. She said it would not change the delivery schedule, though they have no idea when that will actually be.
So I went to the dealer and asked to add those items to the order. First they said it was impossible, and then after I told them what Ram customer service had told me, they finally acknowledged that it was probably doable but was too much trouble. No problem, I just canceled the order and got my deposit back.
This may seem dumb to some people after waiting so long, but I’m at the point in my life where I can afford what I want, and I will get what I want, even if I have to wait longer for it. If they can’t or won’t accommodate me, there are lots of other dealerships that will be happy to take my money.
I talked to the dealership’s owner and sales manager again yesterday, who now want to save the deal, of course. There does seem to be some confusion between what Ram’s online customer service department is telling customers and what dealerships are getting from the manufacturer. He told me they are having a conference call with a district supervisor today, so we will see what comes out of it. But either way, when a business just says no to a customer because that is the easiest thing for them, they have lost all credibility with me and will have to work hard to earn it back.
I told Terry that we spent more on the new TV than we had expected to, but now we’re not buying a new truck right away, so we’re money ahead, right? Hey, that’s my story and I’m sticking to it!
And finally, here’s a chuckle to start your day from the collection of funny signs we see in our travels and that our readers share with us. When my pal Jesse Bolton told me about this place in Peabody, Massachusetts, he said it’s a name you won’t forget. I think he’s right.
Congratulations Mary Baughman, winner of our drawing for an RV camping journal donated by Barbara House. Barbara makes several variations of these, and they all have pages where you can list the date, weather, where you traveled to and from that day, beginning and ending mileage, campground information including amenities at RV sites, a place for campground reviews, room to record activities, people met along the way, reminders of places to see and things to do the next time you’re in the area, and a page for notes for each day. We had 41 entries this time around. Stay tuned, a new contest starts soon. Note: Due to the high shipping cost of printed books and Amazon restrictions on e-books to foreign countries, only entries with US addresses and e-mail addresses are allowed.
Thought For The Day – If you really want to do something, you’ll find a way. If you don’t, you’ll find an excuse.
Nick Russell
World-Famous, New York Times Best Selling Author, and All-Around Nice Guy!
We ordered a new (rattan) dining room table and chairs in February. Were told to expect it in May……….. we just got it two weeks ago (September!). The same day in February we ordered a china hutch from a different furniture store. We were told to expect it in May also, actually received it in August! Nothing is arriving when promised, these days, except Amazon!!! Haven’t had any problems there so far.
About Bunghole Liquors.
My last name is Bunge (you don’t pronounce the e ) and when I tell them how they will never forget my name I just say as in Bunghole.
We ordered a new F-250 diesel and waited 6 months to get it. Now I wish we hadn’t. Whole undercarriage is covered in rust. Salesman said it is a common problem and suggested we get it undercoated. If they know it’s a problem why not fix it or undercoat to start with?
My new Chevy is on hold at the factory waiting for running boards. I said just send it and I’ll have them put on aftermarket.
Nick, NEVER believe anything RAM customer service tells you. I have ordered three RAMS (great trucks) in the last six years, for myself and my company. Their online customer service people don’t have a clue in the world what is happening. They seem to read from a script and are a waste of time. On my last one they told me it was in transit and when I still had not received it six weeks later the next one I talked to said it was still in production