Mar 132018

The title of today’s blog says it all. After months of trying to get our SimpliSafe home security system to work, more calls to their tech support people that I could begin to count, where they insisted I jump through one hoop after another, replacing the network card, and trying four or five different base stations, nothing worked and they finally agreed to take it back and refund my money. Except for the many months of monitoring that did not work most of the time, at $14.95 a month.

I sent the equipment back as directed weeks ago and was told that as soon as they received it they would issue a refund check. We still have not received that refund. When I called to inquire about it, after waiting a suitable amount of time, I was told that the refund was “in process” and that they only issue checks on Friday. On a follow-up call on February 28th, I was told it was being issued and sent out that Friday. It never came and I called again. Then I was told it was mailed out on Monday of last week. And you guessed it, still no refund!

So I posted something on SimpliSafe’s Facebook page on Sunday, saying I wonder how these guys stay in business, since their customer service is terrible. I got a reply yesterday morning saying that someone would look into the problem and contact me. And sure enough, a young lady called and told me that the paperwork had been submitted to the bank to have a check cut, and I should expect my check within 2 to 3 weeks. When I pointed out to her that somebody was lying, since I had been told the check was cut and mailed last week, she didn’t have anything more to say to me except that I could expect it any time now. I guess SimpliSafe can protect you from everybody who wants to rip you off except for their own company!

I’m really disappointed the system didn’t work for us, but not entirely surprised. Our house is in a very flaky cell phone reception area, and one moment we can get three or even four bars of 4G signal on our Verizon phones, and a minute later there is no service at all. I explained that to the SimpliSafe sales rep when we were looking into the system, and he assured me that their equipment could handle the problem. Nope, it can’t. Oh well, live and learn.

I’ve heard from some RVers who have their insurance with National General who had our good friends Charles and Chris Yust as their agents. Charles and Chris recently retired and sold their business, and people are seeing some pretty significant rate increases with their policy renewals. One person told me his insurance went up $64 a month. This doesn’t have anything to do with the Yust’s retiring, it just seems to be an overall rate increase.

Some folks have asked me if I can recommended a different company, and to be honest, I really can’t because I don’t know anybody in the RV insurance business I would feel comfortable recommending at this point. I do know that once our motorhome is sold we will probably bundle our auto insurance with the same company who has our homeowners insurance and our boat insurance. I’ve always believed that your insurance coverage is only as good as your agent, and many of us were spoiled by Charles and Chris because they really took the term customer service seriously. That’s not to say that the company that replaced them is bad or does not give good service, it’s just that we were used to seeing our agents and speaking to them face-to-face at RV rallies and campgrounds around the country. Like I said, we all got spoiled.

We do wish Charles and Chris a lot of happiness and adventure as they set off in this next phase of their lives, but they’re not completely out of the RV world by any means. They still live fulltime in their motorhome, and right now they are in Perry, Georgia for the big FMCA rally, where they will be selling roadside service plans and extended warranties. If you’re going to be at the rally in Perry, stop by and tell them we said hello.

A lot of you do your online shopping by clicking this Amazon link or the Amazon Search box at the top right sidebar of this blog. We appreciate that, because when you purchase an item on Amazon any time of the year from one of our links, we earn a small commission, which helps us offset the cost of publishing the blog.

Thought For The Day – Diplomacy is the art of saying “Nice doggie” while you look for a big stick.

Nick Russell

World-Famous, New York Times Best Selling Author, and All-Around Nice Guy!

  4 Responses to “The Check Is In The Mail”

  1. If you bought your security system with a credit card instead of sending you a check why do they not issue back to your card
    And at the same time if they’re sending you a check an it’s 2 to 3 weeks out
    Do you know what part of China it’s coming from?? standard USPS mail from California to Florida takes little less than a week
    Maybe next time if you follow your own advice purchased through Amazon
    You got to love Amazon I sent a drone back on Monday,and Monday night I got my refund can’t ask for better service

  2. Sound a little like “Hi, I’m here from the government to help”.

  3. C and C may have been great agents but their company was the one who 4 weeks after one of their customers side swiped me on I 75 in Florida invented a ghost car that was apparently in my accident unseen by either driver and determined that I needed to sue the ghost to collect over 2500 in damages. My State Farm agent went after National General and collected my full estimate for me. Sent from FMCA in Perry

  4. insurance is a world I try not to enter- haha That said, I pay mine, and am working to collect claims for my son who was hit by a car while riding his bike (not seriously injured, but still med bills and ruined bike- his only transportation). Gives me a headache just going to insurance offices.

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