For fourteen years we have used Coach-Net for our roadside service and we’ve been very happy with them. They have always responded when we needed them and we’ve never had a complaint. But when our renewal comes due in mid-April we will be switching to Good Sam’s roadside service. I got an e-mail with my renewal notice yesterday and called their toll-free number to give them my credit card. That’s when I discovered they have had a dramatic price increase.
We were paying $99 a year, which covered unlimited towing on both our motorhome and Ford Explorer, along with road service and coverage for both drivers and any vehicle we drive, anytime we needed it.
Now they have three different pricing structures. For $59 a year their Limited plan will tow our motorhome no more than twice in a twelve month period, with a mileage imitation, but the Explorer will not be covered. The next step up is to the $79 a year Basic plan, which covers the RV only, with unlimited towing. Or, for $149 a year, they will cover both the motorhome and the Explorer. A full $50 a year price increase over what we had been paying for the same coverage. Whoa!
I asked why they had such a huge price increase and all the young lady could tell me was that it was their new pricing structure. Yeah, I know that. But what justifies a 50% price increase in one year? She couldn’t answer that.
Being a cheap SOB, I called Chris Yust at C&C Insurance, and she told me she could set us up with Good Sam’s roadside service plan that will cover both the motorhome and Explorer for $79.95, and as a new customer that will be for fifteen months. That’s a heck of a difference!
When I called Coach-Net back to tell them that we would not be renewing after all, the young lady on the telephone just said okay. No question about why a long term customer was leaving them, and no attempt to keep our business. I’m not a betting man, but with that big of a price increase and/or reduction of service, I would lay down money that they won’t be around much longer if they don’t make some changes real soon.
Don’t forget to enter our latest Free Drawing. This week’s prize is an audiobook of Big Lake Blizzard, the fourth book in my Big Lake mystery series. To enter, all you have to do is click on this Free Drawing link or the tab at the top of this page and enter your name in the comments section at the bottom of that page (not this one). Only one entry per person per drawing please, and you must enter with your real name. To prevent spam or multiple entries, the names of cartoon or movie characters are not allowed. The winner will be drawn Sunday evening.
Thought For The Day – I know a man who gave up smoking, drinking, sex, and rich food. He was healthy right up to the day he killed himself. – Johnny Carson