A few months ago, I bought a Verizon LGE 4G MFi device, and I said a couple times that the jury is still out on it. Well the jury is back with a verdict, and it’s unanimous. It sucks! Whether we are in a 3G or 4G area, at least two or three times a day the thing locks up and I have to reboot it. Quite often, rebooting doesn’t help, and I actually have to take the battery out of it to get it to reset to start working again. Then it might be okay for three or four hours, but it’s just as likely to lock up before I open the next webpage.
This can happen anywhere we are. At times it will work fine for several hours, other times it fights me every step of the way, and we haven’t moved one inch! Talking to Verizon’s tech support reminds me of those TV commercials with Peggy in customer service. If you’re considering getting one of these things, my advice is to save yourself the expense and a lot of frustration, and find another alternative. Or, do like my friend Jack Mayer said he’s going to do, and give it another year before you make a purchase. Hopefully the technology will improve by then.
Speaking of Peggy and customer service, the folks at Macy’s seem to have a whole bunch of Peggy’s on the payroll. On December 6, we were at the Macy’s in Ocala, where I bought Miss Terry her toaster oven. The sales clerk told told us that if we opened a Macy’s charge card we would save 20% off the sale price, which was already 20% off retail. Fine, I like saving money. I filled out the paperwork, they ran a quick credit check, and said we were approved. The sales clerk gave us a temporary purchase slip to use, and said the credit card would arrive in about four weeks.
Two or three weeks went by, and I began to wonder when the billing cycle would hit. I went online to check my account, but because I didn’t have a card number to enter, the website would not let me access it. Another week went by and I tried again, still no luck. Yesterday I tried again, and when that didn’t work, I called Macy’s 800 customer service number. The lady I spoke to immediately told me that my account was past due and had been assessed a $25 late fee, and that I needed to make a payment immediately. I asked her how my account could be past due when I hadn’t even received a bill yet, and asked her to confirm my address. Guess what? They had the wrong address, which explained why we never received a bill or credit card. She then informed me that there was also a $14.95 handling fee to pay by telephone with my MasterCard. That’s on top of the $25 late fee!
The lady was rude, and to be honest, I responded accordingly. Seeing that was getting us nowhere, I asked to speak to her supervisor. The supervisor eventually came on the line, after a long time on hold, and after looking at my account and noting the wrong address, acknowledged it was their mistake and agreed to waive the $25 late fee. But she insisted that the $14.95 fee was required to pay by telephone. She said I could go online to make a payment and not have to pay the fee, but I pointed out to her that I couldn’t do that because I didn’t have the account number, because they had dropped the ball and failed to send the bill or the card to the correct address. Not to mention the fact that this was not much over 30 days since I opened the account. I asked her when something became past due, and she replied “When we don’t get a payment.” Fine, I’d be happy to make a payment, just tell me the account number and I’ll go online and make it. She replied they could not give me the account number over the telephone, they would have to mail it out to me. Well, we know their track record on that already, don’t we? Meantime, she said, I had no alternative but to pay the past due bill over the phone and incur the $14.95 fee. Want to bet? I know exactly where the Macy’s in Ocala is, and I’ll just go there, pay off the account in full, and they can stick their credit card where the sun don’t shine!
But there is some good news today, too. Yesterday I finally got the cover for Big Lake formatted for the printed version, and uploaded to the printer’s website. Hopefully today or tomorrow they’ll get back to me with any final corrections needed, and we can get the printed version ready to go.
We’ve only got a few days left in Florida before we begin our journey West, and we want to make the most of the time available. Today we plan to drive over to Crystal River and do some paddling, and and with any luck at all, we may see some manatee! Friday we’ll probably drive down to the Tampa RV show, and look around. I’m not sure what we will do over the weekend. Monday is our 14th wedding anniversary, and we plan to go back to Tarpon Springs and spend some time wandering around the funky little Greek sponge fishing town. Don’t I know how to show a lady a good time on her anniversary?
Thought For The Day – You can’t always control who comes into your life, but you can control which window you throw them out of!