I try to be a nice guy, and I think most of the time I come pretty close. But there are times when I just have to be a jerk. Or at least some people think that I’m being a jerk.
It has happened a couple of times in the last few days.
I got an e-mail from a lady who purchased our RVers Guide To Fairgrounds Camping a while back, and was upset because one of the fairgrounds had raised their rates and we didn’t have the new rate listed. She wanted to know what kind of satisfaction I was going to offer her.
I replied that while we are constantly updating our guides, it would be impossible for us visit each and every place on a repeated basis to check on any changes. But we do send out inquiries twice a year asking for any changes. If they don’t give us updated information, we can’t reflect those changes. We have a disclaimer in the first page of the guide that we are not responsible for changes in site fees, availability, or access. I also asked her what “satisfaction “ she expected on a $7.50 guide that still lists fairgrounds with RV camping sites in states from border to border.
I got a second complaint on the same fairgrounds guide, this time because a gentleman stopped at a fairgrounds in Wisconsin to spend the night, and they told him that their RV sites were closed for the season and the water was turned off. He told me he expected us to not only refund his money, but also to pay him for his night at a campground he did eventually find open. Well, that’s just not going to happen. I did mention that it was Wisconsin, in December, right?
Back in August, just before our rally in Elkhart, Indiana, a vendor came by Elkhart Campground while Terry and I were laying out the vendor sales area, and demanded that we move him because he was too close to another vendor selling a similar product. We agreed to do so, and spent some time shuffling vendor spaces to make him happy.
A few minutes later I got a call from the campground’s owner because he was in the office making demands on who would be parked near him. So I had to stop what I was doing to go put that fire out, and to apologize to the campground’s owner for his rude behavior.
Then, a day before the rally started, he called me to say that he could not attend the rally because his wife had a medical emergency that required a trip back to California. He also said that his expected merchandise had not arrived, and asked for a refund, even though we don’t give refunds on last minute booth cancellations. But because of the emergency, I told him that we would refund his vendor fees, to help cover the cost of their unexpected trip back to California. Even though we had been turning away vendors because we were full, which meant we would lose money.
However, once the rally had started, this same vendor came through the campground, putting fliers on all of the RVs, advertising his products, which of course ticked off the dealers who had paid for their vendor sites. So obviously, he did not have to go back to California for a medical emergency, and he did have merchandise if he was distributing fliers trying to sell it.
I called him about it, and told him I didn’t appreciate that, and that if he wanted to sell his stuff at our rally, he needed to come and set up the booth he had reserved. He hemmed and hawed, but never came back.
So he didn’t get his refund, and yesterday he e-mailed me wanting to know why. I told him why, and that he would not be attending any of our future rallies either. I’m a pretty easygoing guy, and I believe in doing what I can to accommodate my customers.
But sometimes I have to draw a line. I don’t like being lied to, and I don’t like being taken for a fool. That’s when the jerk in me comes out.
Thought For The Day – You never really learn to swear until you learn to drive.