Norcold Nonsense

 Posted by at 5:07 am  Nick's Blog
Dec 312010

We were up and busy early yesterday morning getting our motorhome ready to go to our appointment at Camping Connection to get our new door lock installed, and to have our second Norcold refrigerator recall work done.

We left the Thousand Trails campground a little after 8:30 to be at the shop for our 9 a.m. appointment. Camping Connection has been doing a lot of Norcold recalls, and I’m sure this sign helps. Along with the fact that they have such an outstanding reputation for professional RV service work.

Camping Connection Norcold

This company doesn’t jerk you around like a lot of RV repair shops we dealt with when we had our Fleetwood Pace Arrow Vision, which we called the Motorhome From Hell. I can’t count the number of places where we arrived for an appointment, and then sat around all day, and more times than not they finally strolled out and tell us the parts needed for our repairs weren’t in stock, even though they had weeks to order them.

Not so with Camping Connection! They may be a small shop, but a lot of the big places, even the nationwide powerhouse in the industry, could take a lesson from them! Within five minutes of our arrival, they had pulled our Winnebago back to the service area and a tech was working on our repairs; a new entry door latch installed and the Norcold recall work done. We were finished and on our way by 11:30.

Camping Connection 2

Compare that to the four hours we spent at Camping World in Mesa, Arizona back in May while they replaced two tire valve stems that they had screwed up in the first place! And by the way, one of the two valve stems they replaced failed again, because they crank them down so tight they mash the little O-rings in the stems.

We feel a lot more secure now that we can actually lock our entry door again. The original door latch was white, and this one is black, because Winnebago no longer stocks the white unit. But it looks fine, and more important, it works!

There were two other coaches besides ours at Camping Connection having the same Norcold recall work done. And remember, this is the second recall, because their first fix didn’t work. But, considering the number of RVs that have burned to the ground from refrigerator fires, it has to be done. We have seen RV fires, and trust me, they are an ugly sight!

trailer fire

RV motorhome fire

Actually, we had two fires in our bus conversion, but thanks to Miss Terry’s quick response, and the lessons she learned in Mac McCoy’s RV Fire Safety classes, both were extinguished quickly with little damage.

Norcold was supposed to send customers a $50 gas card as compensation for their time and trouble after the first recall, not that $50 makes up for the hassles of calling around trying to find a shop that can do the work, sitting on your thumb for weeks waiting for Norcold to send the parts, because they won’t send a part out until you make the appointment, and then driving to a shop and sitting around waiting for the work to be done. This time around they are not even offering the $50 compensation. Not that it matters, since we never received the card from the first recall!

I have no idea why Norcold won’t just send their authorized repair shops a batch of the parts needed for the recall, so they could take care of customers as they come in.  Instead they make you wait while they send them out on an individual basis. I mean, they know that there is a potentially hazardous problem that could result in a fire, and even deaths, but they are either too cheap/lazy/stupid/incompetent (you pick an adjective, they all work) to just get the damn parts out there and installed. What a way to run a business!

We have one of Mac McCoy’s refrigerator fire extinguishers installed in our refrigerator compartment, and that makes us feel a lot more secure. Every RV should have one.

But Terry and I are in agreement that if our Norcold breaks, or if they have yet another recall (and I would not be at all surprised if they do), we’ll pull the piece of junk out and install a residential refrigerator. We had a Maytag refrigerator in our bus conversion for over eight years, and it never gave us a bit of trouble.

Thought For The Day – I’d like to help you out. Which way did you come in?

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Nick Russell

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