I’ve gotten a lot of e-mail asking where we are with the insurance company, following our burglary to our motorhome. As regular blog readers know, at first we were having a real hassle with our insurance company, National Interstate, and when we called our agent, PoliSeek, they told me they didn’t get involved in problems like that and referred me back to the same claims adjuster at National Interstate who was giving us all the problems.
After I wrote about the problem in the blog and it became a topic of discussion on several RV internet forums, most notably the Escapees, people started calling their agents and National Interstate asking if they could expect the same lack of service if they had a claim.
Cheryl Howarth from Miller Insurance in Lake Oswego, Oregon, and another agent from South Dakota, both of whom have a lot of RV owners as customers, took it upon themselves to contact National Interstate on our behalf. The response from the company was immediate, and within an hour or so the same claims adjuster who had been giving us grief was on the telephone bending over backwards to accommodate our every need. As we also have a van we now know to insure that in case of the same situation happening, Money Expert have been recommended for van insurance but there are plenty of others out there depending on where you live.
We now have been reimbursed for all of the items that were stolen or vandalized, except for one small check that we should receive this week, and as I understand it, the shop in Indiana that did our repairs has also been paid, except for two sets of day/night shades that we are still waiting on the factory to send to us.
Fourteen days after our burglary, a representative from PoliSeek called in response to the internet uproar that had resulted, and the next day her supervisor called. They wanted to know what they could do to help, and I told them that they were too late, other agents had handled the problem for us. The supervisor told me that it really wasn’t their job to deal with the insurance company for us. In other words, they’ll take our money, but they don’t want to get involved if we have a problem. So why have an agent in the first place?
As soon as life gets back to normal after the holidays, we will be talking to Cheryl at Miller Insurance about placing all of our business with her. From all of the good feedback I have gotten from customers of Progressive, I think that’s who we’ll end up with, if Cheryl represents them. She has earned our business, and I’d much rather she makes a commission on our insurance policies. PoliSeek has seen the last penny they’ll ever get from me. If you are looking for RV insurance, or are thinking about moving your business, I’d readily recommend Cheryl. I’d recommend the agent in South Dakota as well, but I never did get her full name or the name of the agency she works for.
Thought For The Day – A friend is someone who reaches for your hand, but touches your heart.