Of all of the places I don’t want to be, anywhere it is cold and snowing is at the very top of my list. Stuck in a traffic jam? Mere child’s play. Sitting in a dentist’s chair getting a root canal? I can handle it. Dinner with my ex-mother-in-law? Bring it on and give me a heaping helping of seconds.
But snow and cold just do not fit into my life plan. And we are getting it here in Elkhart, Indiana! I don’t want to be an Eskimo! I belong on a beach somewhere, soaking up sunshine, listening to Jimmy Buffett, and watching the pretty girls strolling by in their skimpy bikinis. This is just wrong!
In spite of the hassle and discomfort caused by our break in, I just cannot say enough good about the folks here at Duncan RV Repair. Owners Jim and Kristy Deavers, and their entire staff, have treated us just like family. When we came in Monday morning each and every employee stopped to shake our hands, even hug us, and tell us how sorry they were for what happened, and how glad they were that we were not injured in the confrontation with the burglar.
Jim Deavers told me that he was making getting us back on the road his top priority, and their crew swarmed over our motorhome, fixing the bent door where I slammed it on the bad guy’s hand, replacing the screen on the door, measuring the door window to get replacement glass ordered, and a dozen other tasks. They replaced both of our DVD players, my netbook computer, our TV, and even ordered a replacement for my Silverleaf engine monitoring cable.
Jim even had a lady come in to clean the inside of the motorhome, wiping down any surface the burglar might have touched, vacuuming the carpet, and making our home feel “clean” again! I’m sure my lady blog readers know how much that meant to Miss Terry.
Everybody here has gone far above and beyond what was required or expected, and we appreciate it more than we can ever say. They have made a terrible time in our lives a lot easier to deal with. We don’t feel like customers experiencing some misfortune, but rather family members with a problem that the whole clan has come together to help and support.
Somebody sent me an e-mail saying that they would never come to any place to get service or repairs done where something like this could have happened. That’s nonsense. This could have happened anywhere in the country. Crime is not isolated to the big cities or the bad neighborhoods anymore. It’s everywhere.
The once charming, peaceful small Arizona mountain town where we lived for so many years before hitting the road, is now overrun with meth dealers and crime. My daughter lives within sight of the police department, and a couple of years ago one of her neighbors was busted for making meth in his apartment! She worked at a Sears store, and came out to find her brand new car stolen, and when it was later recovered, it had been vandalized. When I owned the newspaper there, we seldom had reports of robberies and burglaries. Now two of my good friends have had their businesses broken into, and the bank was just robbed this past Friday!
It is not the fault of Duncan RV that some scumbag picked our motorhome to break into while it was parked on their lot. It would have been easy for them to tell us “There’s the telephone, call your insurance company, and when they give us the okay, we’ll make an appointment to start in on your repairs.” I have met more than a few shop owners who would have done just that. But Jim and Kristy Deavers are honest, decent, hard working, wonderful people who feel a sense of responsibility to their customers, and they want to make things right. We feel very fortunate that if this had to happen to us, at least it happened here, with people who care. We would come back here for service anytime.
Thought For The Day – An ounce of discretion is worth a pound of wit.